Frequently Asked Questions
Everything you need to know about your HALO Ring experience.
What materials are HALO Rings made of?
All HALO Rings are crafted from premium 925 Sterling Silver or 18k Gold Vermeil, featuring high-grade ethically sourced gemstones and lab-grown diamonds for lasting brilliance.
How do I find my correct ring size?
We offer a comprehensive sizing guide on our website. If you are between sizes, we recommend sizing up. You can also order a physical ring sizer for a small fee to ensure a perfect fit.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
Do you offer a warranty on your jewelry?
Yes, every HALO Ring comes with a 12-month limited warranty that covers manufacturing defects. This does not cover normal wear and tear, loss, or accidental damage.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.